SKY ANGEL® PRIVACY POLICY

(Updated: 10/1/2013)

 

At Sky Angel®, we respect your privacy. This Privacy Policy explains how Sky Angel® collects, uses and shares information about you when you subscribe to our programming services, buy products from our online store and visit our Website(s). In addition, this Privacy Policy explains your rights under the Communications Act, 47 U.S.C. §338(i). Receiving Sky Angel® Services and products, including our Website(s), constitutes acceptance of this Privacy Policy. If you have any questions about this Privacy Policy, Sky Angel’s privacy practices, the practices of our Website(s), or your dealings with our Website(s), you can contact us during regular business hours of Monday through Friday from 10:00am ET to 6:00pm ET at 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200, or 24 hours a day by sending an e-mail to customerrelations@skyangel.com, or by writing to:

Sky Angel
ATT: Privacy Policy
P.O. Box 11329
Naples, FL 34101-1329

 

What information do you collect?

Personally identifiable information (also called personal information) is information that identifies you individually. It is our policy to collect only the personal information we need to receive payment for and to provide you with Sky Angel® Services, and to provide you with a quality experience on our Website. These are the specific types of information we collect from our customers and Website visitors:

Sky Angel® Customer Account Information.

If you are a Sky Angel® customer, we collect information needed to Service your account, such as your name, address, age, telephone number, account number, subscription plan, e-mail address, credit card account number, bank account number, social security number and other information you provide to us online or as a customer.

Anonymous Viewing Information.

Your receiver collects information about the viewing choices that you and those in your household make, but that information is not associated with or linked with Sky Angel® Customer Account Information. This information may be summarized without identifying individual subscribers for the purpose, among other things, of measuring viewer interests, programming preferences and viewer penetration levels. We may share this summary information without personal identifying information, with programmers, sponsors, business partners and vendors.

Website Visitor Information.

Most of the Services on SkyAngel.com are available without the collection of any personally identifiable information from you at all.


Some of your information may be automatically collected by our web servers as you browse our Website, even if you are not a Sky Angel® customer. Our web servers automatically collect information known as “clickstream data,” such as the domain name of the site providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our website, pages viewed, information searched for, access times and other relevant statistics.

We use this information in the aggregate to measure the use of our Website(s) and to administer and improve our Website(s) and to present services and offers for your consideration.

 

Electronic Newsletter Subscriptions, Promotional Announcements and Marketing Information.

Customers and Website visitors may subscribe to e-publications, special event alerts and/or special offer notices, and have the option of unsubscribing from these free e-mail services at any time. Sky Angel® Website(s) may also be used to order products or Services; activate programming; or enter promotional drawings. Sky Angel® customers may also receive marketing and promotional information in the mail. In these cases, Sky Angel® collects any or all of the following personal information: first and last name, age, billing/mailing address, shipping address, phone number, e-mail address, credit card number/ expiration date (when purchasing goods or Services), and receiver identification information.

 

Viewer Advisory Board Membership.

Sky Angel® customers may be given the option to join our Viewer Advisory Board. The Viewer Advisory Board provides Sky Angel® with valuable feedback about key advertising, service quality and availability issues, such as development of advertising copy, selection of advertising images, identification of advertising vendors and strategic partners, identification of opportunities for improvement in programming, online and offline customer Service, as well as other similar uses. Members of the Viewer Advisory Board give Sky Angel® feedback by completing brief surveys each month. Sky Angel® only uses survey results to inform our efforts to enhance the Sky Angel® customer experience. We may also send Viewer Advisory Board members messages about issues of interest or special events. Information relating to Viewer Advisory Board membership, completed surveys and survey results remain confidential. You may opt out of the Viewer Advisory Board at any time by clicking on a link provided at the bottom of survey e-mail communications or by e-mailing us at customerrelations@skyangel.com.

 

Annual Subscriber Survey.

Sky Angel® TV and/or Faith Everywhere service subscribers may be asked to participate in an annual survey designed to gather information from subscribers related to key advertising, service quality and availability issues, such as development of advertising copy, selection of advertising images, identification of advertising vendors and strategic partners, identification of opportunities for improvement in programming, online and offline customer service, as well as other similar uses. Subscribers may give Sky Angel® feedback by completing a brief survey(s) each year. Participation in these surveys is optional and survey results may be shared with our vendors, agents and sales representatives.

 

Cookies.

Our Websites use cookies, information files that your web browser places on the hard drive of your computer when you visit a Website, to determine the number of unique users to our Websites over a given period and to remember user screen names so that the need for multiple logins is eliminated.

We do not link or combine information collected through cookies with personal information you have shared with us. Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, but setting a browser to reject cookies will limit the range of features available to the visitor on our Website(s).

Sky Angel advertising service providers advertise our services on websites not affiliated with us. Sky Angel uses cookies on our websites and the sites on which we advertise to track advertising performance and to collect aggregate data on webpage viewing. Cookies are not used to collect or disseminate any personal information.

We and our non-Sky Angel advertising service providers use this information, as well as other information they have or we may have, to help make decisions about ads you see on other sites. 

Some ads that you receive are customized based on your visits over time and across different Websites. This type of customization – sometime referred to as behavioral or interest-based advertising – is enabled through your computer browser and browser cookies. Information collected by these cookies is not personally identifiable. This type of advertising not only helps you to receive more customized advertising offers and promotions but also helps support the free content, products, and services you get online.

If you prefer not to have non-personal information used in this way, you may opt out of online behavioral advertising by visiting this link www.aboutads.info.

Please note that if you opt out, you may still receive online advertising from Sky Angel. Opting out from a specific advertising provider means that the ads you do receive will not be based on your preferences or behavior. In order for behavioral advertising opt-outs to work on the computer you are using, your browser must be set to accept cookies. If you delete cookies, buy a new computer, access the site from a different computer, login under a different screen name, or change web browsers you will need to opt out again. If the browser you are using has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check the browser's security settings to validate whether scripting is active or disabled.

Sky Angel is not affiliated with www.aboutads.info and cannot warrant the effectiveness of the opt out procedure.   

 

Links to Other Websites.

SkyAngel.com and our other Websites link to outside websites that are governed by their own privacy policies and terms of use, including information collection practices, which may be substantially different from Sky Angel’s. We encourage users who follow links to other websites need to review the privacy policies and terms of use, including information regarding collection practices of those websites.

 

What information is collected from children?

SkyAngel.com and our other Websites do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever to SkyAngel.com. If a child provides SkyAngel.com or our other Websites with personally identifiable information, a parent or guardian of that child may contact us to request deletion of that information from our records by sending an e-mail to customerrelations@skyangel.com, calling 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200 or by writing to:

Sky Angel
ATT: Privacy Policy
P.O. Box 11329 
Naples, FL 34101-1329


Our affiliate Website, KTVZONE.com, is tailored to the interests and needs of children, and implements additional personal information collection safeguards. You can find more information about protecting children’s privacy online by visiting www.ftc.gov/kidzprivacy, or by contacting the Federal Trade Commission directly at their toll-free number, 1-877-FTC-HELP.


How do we use the information we collect?

Sky Angel® considers any personally identifiable information we receive from you confidential, and it is our policy to use it only in providing our television and radio Services—from sales and installation, to operations, administration, advertising, marketing, support, network provision, maintenance, communications with you, billing, collection and in other ways related to providing our Services. We may provide name and address, including email address, only to business partners for the purpose of offering additional services and promotions. You may opt out of such use by emailing or sending us a written request at the address found herein. We may also use such information in dealing with fraud and unauthorized use of our Services. Sky Angel® may retain personal customer information in its regular business records as long as someone is a Customer or until no longer needed for business or legal purposes. Our security measures for this information are discussed below.

 

What are our practices regarding sharing information with third parties?

Except for name and address, including email address, as a matter of overall policy, we do not sell, rent, transfer or disclose your other personal information to third parties except as found herein, subject to the following exceptions:

 

Providers of Business Support Services.

 
Sky Angel® engages contractors and other third parties to provide sales, online account management, technical assistance, order processing/fulfillment and other services that support our business activities. We take reasonable steps to require these third parties to maintain the confidentiality of your personal information and require them to adhere to this Privacy Policy.

 

Affiliated Companies.

We may share your personal information with affiliated business units, all of which are subject to this Privacy Policy.

 

Marketing. We may engage in a joint promotion with another organization.

If you decide to participate in the promotion, the personal information you submit may be used by Sky Angel® and that organization. The organization’s own privacy policy will govern its use of your personal information. Only the items or permits provided directly from Sky Angel under these joint promotions are covered by this Privacy Policy, and we expressly disclaim any liability for any other company or organization’s privacy practices. Before electing to participate in any such promotion, you have the responsibility of obtaining their privacy policies prior to taking any action.

 

Protecting Your Rights and Ours.

We may use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, obtain credit information or request credit history, or protect the rights, property or safety of Sky Angel®, our customers, our Website(s), or its users.

 

Legal Requirement.

To the extent permitted by law, we may disclose personally identifiable information to government authorities pursuant to a legal request, or to third parties pursuant to a subpoena or other legal process. Under the Communications Act, we may be required to disclose your personal information, including personally identifiable viewing information, in response to a court order. If such an order is sought by a government entity, the law requires that you be provided notice and the opportunity to contest the order in a court proceeding.

 

How do we protect the personal information we collect?

We protect your personal information by using industry-standard security technologies and internal procedures that limit access to our databases. No system, however, is completely secure; therefore, we do not and cannot guarantee the complete security and accuracy of your personal information. Our process for requesting access to and correction of your stored personal information in the section “How can you access your information and what are your rights under the Communications Act” found below.

 

How can you opt out of e-Publications or marketing communications from us?

While most of our visitors appreciate the services that registration on SkyAngel.com and/or subscribing to the Sky Angel Services allow us to provide, we respect the right of each individual to control how his or her personally identifiable information is used. If you do not wish to receive our e-publications or communications about special offers or other communications from us, you can opt out when the information is collected. Additionally, you can opt out of receiving such communications from us at any time by clicking on a link provided at the bottom of each e-mail communication or by e-mailing us at customerrelations@skyangel.com.

 

How can you access your information and what are your rights under the Communications Act?

Sky Angel’s MyAccount enables you to monitor and manage your Sky Angel® account through the convenience and privacy of your personal computer. If you register for MyAccount, you will be able to securely review and correct your Sky Angel Customer Account Information in a secure, user-friendly online environment. You can register for MyAccount at SkyAngel.com. You may also obtain access to information we collect about you and correct any errors by contacting us 24 hours a day at 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200, by sending an e-mail to customerrelations@skyangel.com, or by writing to:

Sky Angel
ATT: Privacy Policy

P.O. Box 11329
Naples, FL 34101-1329 


The Communications Act, 47 U.S.C. § 338(i) applies to our practices for collection and disclosure of your personally identifiable information. If you believe that we have violated the provisions of the Communications Act, you may bring an action for damages, reasonable attorney’s fees and costs. The Sky Angel Customer Agreement demonstrates our mutual agreement that claims such as these will be resolved by binding arbitration. We have provided each customer with a copy of the Customer Agreement. The current version of Sky Angel Customer Agreement is also available atwww.skyangel.com.

 

What happens if there is a corporate change in control?

If we are acquired by another company, that company will possess the personally identifiable information Sky Angel has collected, and it will assume the rights and obligations regarding your information set forth in this Privacy Policy. By using our Websites or, after being provided with the opportunity to view this email, website or delivered letter a copy of this Privacy Policy, activate your Sky Angel account or receive any Sky Angel Service, you consent to our collection and use of your information as described in this Privacy Policy. We reserve the right to modify this Privacy Policy and related business practices at any time by posting updated text on www.skyangel.com, emailing you or mailing you a printed copy of the revised Privacy Policy, and your continued use of any Sky Angel Service constitutes acceptance of those changes.s acceptance of those changes.
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