At Sky Angel®,
uses and shares information about you when you subscribe to our programming
services, buy products from our online store and visit our Website(s). In
Act, 47 U.S.C. §338(i). Receiving Sky Angel® Services and products, including
practices of our Website(s), or your dealings with our Website(s), you can
contact us during regular business hours of Monday through Friday from 10:00am
ET to 6:00pm ET at 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200, or 24
hours a day by sending an e-mail to firstname.lastname@example.org, or by writing to:
P.O. Box 11329
What information do
identifiable information (also called personal information) is information that
identifies you individually. It is our policy to collect only the personal
information we need to receive payment for and to provide you with Sky Angel®
Services, and to provide you with a quality experience on our Website. These
are the specific types of information we collect from our customers and Website
Sky Angel® Customer
If you are a Sky Angel® customer, we collect information
needed to Service your account, such as your name, address, age, telephone
number, account number, subscription plan, e-mail address, credit card account
number, bank account number, social security number and other information you
provide to us online or as a customer.
Your receiver collects information about the viewing choices
that you and those in your household make, but that information is not
associated with or linked with Sky Angel® Customer Account Information. This
information may be summarized without identifying individual subscribers for
the purpose, among other things, of measuring viewer interests, programming
preferences and viewer penetration levels. We may share this summary
information without personal identifying information, with programmers,
sponsors, business partners and vendors.
Most of the Services on SkyAngel.com are
available without the collection of any personally identifiable information
from you at all.
Some of your information may be automatically
collected by our web servers as you browse our Website, even if you are not a
Sky Angel® customer. Our web servers automatically collect information known as
“clickstream data,” such as the domain name of the site providing you with
Internet access, the Internet protocol (IP)
address used to connect your computer to the Internet, your browser type and
version, operating system and platform, the average time spent on our website,
pages viewed, information searched for, access times and other relevant
We use this information in the aggregate to
measure the use of our Website(s) and to administer and improve our Website(s)
and to present services and offers for your consideration.
Subscriptions, Promotional Announcements and Marketing Information.
Customers and Website visitors may subscribe to
e-publications, special event alerts and/or special offer notices, and have the
option of unsubscribing from these free e-mail services at any time. Sky Angel®
Website(s) may also be used to order products or Services; activate
programming; or enter promotional drawings. Sky Angel® customers may also
receive marketing and promotional information in the mail. In these cases, Sky
Angel® collects any or all of the following personal information: first and
last name, age, billing/mailing address, shipping address, phone number, e-mail
address, credit card number/ expiration date (when purchasing goods or
Services), and receiver identification information.
Viewer Advisory Board
Sky Angel® customers may be given the option to join our
Viewer Advisory Board. The Viewer Advisory Board provides Sky Angel® with
valuable feedback about key advertising, service quality and availability
issues, such as development of advertising copy, selection of advertising
images, identification of advertising vendors and strategic partners,
identification of opportunities for improvement in programming, online and
offline customer Service, as well as other similar uses. Members of the Viewer
Advisory Board give Sky Angel® feedback by completing brief surveys each month.
Sky Angel® only uses survey results to inform our efforts to enhance the Sky
Angel® customer experience. We may also send Viewer Advisory Board members
messages about issues of interest or special events. Information relating to
Viewer Advisory Board membership, completed surveys and survey results remain
confidential. You may opt out of the Viewer Advisory Board at any time by
clicking on a link provided at the bottom of survey e-mail communications or by
e-mailing us at email@example.com.
Annual Subscriber Survey.
Sky Angel® TV and/or Faith Everywhere service
subscribers may be asked to participate in an annual survey designed to gather
information from subscribers related to key advertising, service quality and
availability issues, such as development of advertising copy, selection of
advertising images, identification of advertising vendors and strategic
partners, identification of opportunities for improvement in programming,
online and offline customer service, as well as other similar uses. Subscribers
may give Sky Angel® feedback by completing a brief survey(s) each year.
Participation in these surveys is optional and survey results
may be shared with our vendors, agents and sales representatives.
your web browser places on the hard drive of your computer when you visit a
Website, to determine the number of unique users to our Websites over a given
period and to remember user screen names so that the need for multiple logins
We do not link or combine information collected
through cookies with personal information you have shared with us. Most
browsers used by visitors have options that allow the visitor to control
whether the browser will accept cookies, reject cookies, or notify the visitor
each time a cookie is sent, but setting a browser to reject cookies will limit
the range of features available to the visitor on our Website(s).
Angel advertising service providers advertise our services on websites not
sites on which we advertise to track advertising performance and to collect
aggregate data on webpage viewing. Cookies are not used to collect or
disseminate any personal information.
We and our non-Sky Angel advertising service providers use this
information, as well as other information they have or we may have, to help
make decisions about ads you see on other sites.
Some ads that you receive are customized based on your visits over time and
across different Websites. This type of customization – sometime referred to as
behavioral or interest-based advertising – is enabled through your computer
browser and browser cookies. Information collected by these cookies is not
personally identifiable. This type of advertising not only helps you to receive
more customized advertising offers and promotions but also helps support the
free content, products, and services you get online.
If you prefer not to have non-personal information used in this way, you may
opt out of online behavioral advertising by visiting this link www.aboutads.info.
Please note that if you opt out, you may still receive online advertising
from Sky Angel. Opting out from a specific advertising provider means that
the ads you do receive will not be based on your preferences or behavior. In
order for behavioral advertising opt-outs to work on the computer you are
using, your browser must be set to accept cookies. If you delete cookies, buy a
new computer, access the site from a different computer, login under a
different screen name, or change web browsers you will need to opt out again.
If the browser you are using has scripting disabled, you do not need to opt
out, as online behavioral advertising technology does not work when scripting
is disabled. Please check the browser's security settings to validate whether
scripting is active or disabled.
Sky Angel is not affiliated with www.aboutads.info and cannot warrant
the effectiveness of the opt out procedure.
Links to Other Websites.
SkyAngel.com and our other Websites link to
outside websites that are governed by their own privacy policies and terms of
use, including information collection practices, which may be substantially
different from Sky Angel’s. We encourage users who follow links to
regarding collection practices of those websites.
What information is
collected from children?
our other Websites do not knowingly collect personally identifiable information
from children under the age of 13. If you are under the age of 13, please do
not provide personally identifiable information of any kind whatsoever to
SkyAngel.com. If a child provides SkyAngel.com or our other Websites with
personally identifiable information, a parent or guardian of that child may
contact us to request deletion of that information from our records by sending
an e-mail to firstname.lastname@example.org, calling
1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200 or by writing to:
P.O. Box 11329
Naples, FL 34101-1329
Our affiliate Website, KTVZONE.com, is tailored to
the interests and needs of children, and implements additional personal
information collection safeguards. You can find more information about
protecting children’s privacy online by visiting www.ftc.gov/kidzprivacy, or by
contacting the Federal Trade Commission directly at their toll-free number,
How do we use the
information we collect?
considers any personally identifiable information we receive from you
confidential, and it is our policy to use it only in providing our television and
radio Services—from sales and installation, to operations, administration,
advertising, marketing, support, network provision, maintenance, communications
with you, billing, collection and in other ways related to providing our
Services. We may provide name and address, including email address, only to
business partners for the purpose of offering additional services and
promotions. You may opt out of such use by emailing or sending us a written
request at the address found herein. We may also use such information in
dealing with fraud and unauthorized use of our Services. Sky Angel® may retain
personal customer information in its regular business records as long as
someone is a Customer or until no longer needed for business or legal purposes.
Our security measures for this information are discussed below.
What are our practices
regarding sharing information with third parties?
for name and address, including email address, as a matter of overall policy, we do not
sell, rent, transfer or disclose your other personal information to third
parties except as found herein, subject to the following exceptions:
Providers of Business
Sky Angel® engages contractors and other third parties to
provide sales, online account management, technical assistance, order
processing/fulfillment and other services that support our business activities.
We take reasonable steps to require these third parties to maintain the
confidentiality of your personal information and require them to adhere to this
We may share your personal information with
Marketing. We may engage
in a joint promotion with another organization.
If you decide to participate in the promotion,
the personal information you submit may be used by Sky Angel® and that
personal information. Only the items or permits provided directly from Sky Angel
expressly disclaim any liability for any other company or organization’s
privacy practices. Before electing to participate in any such promotion, you
have the responsibility of obtaining their privacy policies prior to taking any
Protecting Your Rights and
use or disclose your information as permitted by law to perform charge
verifications, report or collect debts owed, obtain credit information or
request credit history, or protect the rights, property or safety of Sky
Angel®, our customers, our Website(s), or its users.
To the extent permitted by law, we may disclose
personally identifiable information to government authorities pursuant to a legal
request, or to third parties pursuant to a subpoena or other legal process.
Under the Communications Act, we may be required to disclose your personal
information, including personally identifiable viewing information, in response
to a court order. If such an order is sought by a government entity, the law
requires that you be provided notice and the opportunity to contest the order
in a court proceeding.
How do we protect the
personal information we collect?
your personal information by using industry-standard security technologies and
internal procedures that limit access to our databases. No system, however, is
completely secure; therefore, we do not and cannot guarantee the complete
security and accuracy of your personal information. Our process for requesting
access to and correction of your stored personal information in the section
“How can you access your information and what are your rights under the
Communications Act” found below.
How can you opt out of
e-Publications or marketing communications from us?
While most of
our visitors appreciate the services that registration on SkyAngel.com and/or
subscribing to the Sky Angel Services allow us to provide, we respect the right
of each individual to control how his or her personally identifiable
information is used. If you do not wish to receive our e-publications or
communications about special offers or other communications from us, you can
opt out when the information is collected. Additionally, you can opt out of
receiving such communications from us at any time by clicking on a link
provided at the bottom of each e-mail communication or by e-mailing us at email@example.com.
How can you access your
information and what are your rights under the Communications Act?
MyAccount enables you to monitor and manage your Sky Angel® account through the
convenience and privacy of your personal computer. If you register for
MyAccount, you will be able to securely review and correct your Sky Angel
Customer Account Information in a secure, user-friendly online environment. You
can register for MyAccount at SkyAngel.com. You may also obtain access to
information we collect about you and correct any errors by contacting us 24
hours a day at 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200, by sending an
e-mail to firstname.lastname@example.org, or by writing to:
P.O. Box 11329
Naples, FL 34101-1329
The Communications Act, 47 U.S.C. § 338(i) applies
to our practices for collection and disclosure of your personally identifiable
information. If you believe that we have violated the provisions of the
Communications Act, you may bring an action for damages, reasonable attorney’s
fees and costs. The Sky Angel Customer Agreement demonstrates our mutual
agreement that claims such as these will be resolved by binding arbitration. We
have provided each customer with a copy of the Customer
Agreement. The current version of Sky Angel Customer Agreement is also
What happens if there is a
corporate change in control?
If we are
acquired by another company, that company will possess the personally
identifiable information Sky Angel has collected, and it will assume the rights
using our Websites or, after being provided with the opportunity to view this
Sky Angel account or receive any Sky Angel Service, you consent to our
at any time by posting updated text on www.skyangel.com, emailing you or
use of any Sky Angel Service constitutes acceptance of those changes.s acceptance of those changes.